Conflicts at work can arise under a variety circumstances and failing to manage them can lead to a disagreeable work environment and reduced productivity. This course aims to explore the most constructive ways to turn conflict into a positive drive.
Goals
- Identifying potential conflict variables
- Analysing conflict response mechanisms
- Learning how to manage differences
Contents
- Conflict: causes, types, prevention
- Management strategies and approaches
- Emotion acknowledgment and management
Methods
Discussions and comparisons aimed at exchanging knowledge and perspectives based on the participants’ lived experience. The participants will experiment with different techniques in conflict situations.